Koi Serenity Embroidered Shirt

We have a 3-Day Return & Exchange Policy. The policy for each item is clearly mentioned on the product page.

3-Day Return & Exchange Products

Returns (within 3 days)

• Prepaid Orders → Refund will be processed after deducting ₹350 towards freight & handling charges.
• COD Orders → Refund will be issued as a gift card after deducting ₹350 towards freight & handling charges.

Exchanges (within 3 days)

• First exchange free (not during sale periods)
• During sale periods → ₹250 exchange fee applies
• Second exchange → ₹250 fee applies

Cancellations

• Cancellation requests are only allowed within 24 hours of placing the order.
• Cancellation charges after 24 hours: ₹350
• Orders cannot be cancelled once dispatched.

Sale Time Policy (All Products)

• Only exchanges allowed during sale periods
• No returns or refunds/store credit
• No free exchanges during sale periods → ₹250 exchange fee applies

Not Eligible for Return/Exchange

Jewelry, scarves, gloves, bucket hats, bandanas, scrunchies, Snapmint orders, international orders, and last chance items.

Product Condition

Items must be unused, unwashed, with original tags & packaging intact.

How to Request

Log in → Go to Orders → Return & Exchange → Submit request.

Support

📧 care@theclothingfactory.in
📞 8826233887

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.

Get in touch!

For all return & exchange related queries, please mail us at care@theclothingfactory.in  or call us on 8826233887

Please note that our office timings are from Monday to Saturday (9am to 6pm). Any query mailed on Saturday after 12pm and on Sunday will be resolved either by Monday or Tuesday.

Please also note that we do not solve customer queries on WhatsApp.