We have two types of products. The policy for each item is clearly mentioned on the product page.
1️⃣ 7-Day Exchange Only Products
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Exchange only within 7 days
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No returns / refunds
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First exchange free (not during sale periods)
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During sales → ₹250 exchange fee applies
2️⃣ 2-Day Return & 2-Day Exchange Products
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Return within 2 days
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Prepaid → full refund - ₹350 freight & handling charge
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COD → gift card refund - ₹350 freight charges & handling charge
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Exchange within 2 days
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First exchange free (not during sale periods)
- Second exchange: ₹250 fee applies
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Cancellations
- Only allowed within a period of 24 hours after placing the order
- Cancellation charges after 24 hours: ₹350
- Cancellation are not allowed once the order is dispatched
Sale Time Policy (All Products)
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Only exchanges allowed, no returns/store credit
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No free exchanges → ₹250 fee applies
Not Eligible for Return/Exchange
Jewelry, scarves, gloves, bucket hats, bandanas, scrunchies, Snapmint orders, international orders.
Product Condition
Items must be unused, unwashed, with original tags & packaging intact.
How to Request
Log in → Go to Orders → Return & Exchange → Submit request.
Support
📧 care@theclothingfactory.in
📞 8826233887