Return & Exchange Policy

Returns & Exchange Policy:

 

Thank you for shopping with us!

If you are not satisfied with your purchase, don't worry! We are here to help you.

  1. Returns and exchanges can be made within a window of 7 days from receiving the product. 
  2. We only offer refunds in the form of gift cards/ coupon codes. 
  3. We offer a free first exchange of the product for all our customers. However, additional exchanges/ returns are subjected to a freight charge of minimum 250rs. Please note that the free exchange is not applicable if the products are bought during any sale period.
  4. We do not accept returns for exchange orders. However, exchange orders may be further exchanged with additional charges applicable.
  5. During sale periods, we do not provide returns or gift cards. We only offer exchange within the same style for a different size.  Please note that the free exchanges are not applicable for products purchased during sale periods, and they are subject to a freight charge. The freight charge is a minimum of 150 INR for 0.5 kg, 250 INR for 1 kg, with an additional 100 INR for every additional 0.5kg increase in weight.
  6. Reverse Pick Up is subject to availability of the service in your area pin-code and is subjected to change depending on the ground condition. 
  7. To be eligible for return, your item must be unused, and in the same condition in which you received it. Your item must be in its original packaging and must have the original tag attached. 
  8. Gift cards/ coupon codes and exchanges are released after successful reception and analysis of the original product by the team. 
  9. If you are exchanging a product with another product of a lesser value, the balance money will be refunded back in the form of store credit/ gift card/ coupon code. 
  10. If you are exchanging a product with another product of a higher value, the balance amount can be paid for through COD/Net banking/Store Credit. 
  11. Products such as jewelry items, scarves, gloves, bucket hats, bandanas, scrunchies, or any other specified items are not eligible for return or exchange.
  12. Cancellation requests can only be accommodated within the first 24 hours of placing the order.
  13. All coupon codes/ gift cards must be used within 60 days from the issuance date.
  14. All disputes regarding non-delivery of order or incorrect product received need to be raised within 48 hours of receiving the product.
  15. All products listed in the "Outlet" section are non-returnable and non-exchangeable in order to minimize waste and promote eco-friendly practices.

How to create your return/ exchange?

  1. Register with us while creating your order.
  2. Login to your account after you have received your order.
  3. Go to Orders and Click on “Return & Exchange”.
  4. Select Product to Exchange.
  5. Select Reason of Exchange from Dropdown.
  6. Upload Photos (If required).
  7. Submit request.

 

Get in touch!

For all return & exchange related queries, please mail us at care@theclothingfactory.in or call us on 8826233887

Please note that our office timings are from Monday to Saturday (9am to 6pm). Any query mailed on Saturday after 12pm and on Sunday will be resolved either by Monday or Tuesday.

Please also note that we do not solve customer queries on WhatsApp.

Your patience is much appreciated while we work on your concern. We will be reaching out to you shortly to resolve your concern.