We have a 3-Day Return & Exchange Policy. The policy for each item is clearly mentioned on the product page.
1️⃣ 3-Day Return & Exchange Products
Returns (within 3 days)
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Prepaid Orders → Refund will be processed after deducting ₹350 towards freight & handling charges.
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COD Orders → Refund will be issued as a gift card after deducting ₹350 towards freight & handling charges.
Exchanges (within 3 days)
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First exchange free (not during sale periods)
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During sale periods → ₹250 exchange fee applies
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Second exchange → ₹250 fee applies
Cancellations
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Cancellation requests are only allowed within 24 hours of placing the order.
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Cancellation charges after 24 hours: ₹350
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Orders cannot be cancelled once dispatched.
Sale Time Policy (All Products)
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Only exchanges allowed during sale periods
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No returns or refunds/store credit
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No free exchanges during sale periods → ₹250 exchange fee applies
Not Eligible for Return/Exchange
Jewelry, scarves, gloves, bucket hats, bandanas, scrunchies, Snapmint orders, international orders, and last chance items.
Product Condition
Items must be unused, unwashed, with original tags & packaging intact.
How to Request
Log in → Go to Orders → Return & Exchange → Submit request.
Support
📧 care@theclothingfactory.in
📞 8826233887