Use code WELCOME10 to get Flat 10% off on your first order!

Free Shipping on all domestic prepaid orders! Free shipping on international orders over 150$

Shop Now

Return & Exchange

Return & Exchange Policies

How to create your return/ exchange?

  1. Register with us while creating your order.
  2. Login to your account after you have received your order.
  3. Go to Orders and Click on “Return” / “Exchange”.
  4. Select Product to Return/ Exchange.
  5. Select Reason of Return/ Exchange from Dropdown.
  6. Upload Photos (If required).
  7. Submit request.

Please note:

  • We offer free exchanges to all our customers who have purchased from us. Returns and exchanges are released after successful reception and analysis of the original product by the team.
  • If you are exchanging a product with another product of a lesser value, the balance money will be refunded back into your digital wallet.
  • If you are exchanging a product with another product of a higher value, the balance amount can be paid for through COD/Net banking or by using your digital wallet amount.
  • If you are returning a product, the amount will be refunded back into your digital wallet that can be used for purchasing in the future.
  • Digital wallet:  This wallet money can be accessed by logging in to your account. This money can be used for exchange or buying a new product from the website at any given time and will stay in the wallet for as long as the website is active.

Return & Exchange Policy:

For all return & exchange related queries, please mail us at care@theclothingfactory.in

FAQ:

Is my purchase eligible for exchange, and how do I exchange my purchase?

If there are any issues with your product, you can raise a replacement or exchange request within 14 days of receiving the product.

Successful pick-up of the product is subject to the following conditions being met:

Correct and complete product (with the original brand, article number, un-detached “Do Not Remove” tag, product’s original packaging, freebies, and accessories)

The product should be in unused, undamaged, and original condition without any stains, scratches, tears, or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)

When will I receive the exchanged item?

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.

When will I receive my credit note/ money in my wallet?

• Once our team has approved your request for return and refund, the money will be automatically refunded into your wallet. You can then use this wallet money to make another purchase.

• We offer refunds into a digital wallet that is integrated with this website in the form of credit notes only.

• If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge. In case of COD orders or orders less than Rs1000, the shipping charges will not be refunded into the wallet. However, wallet money can be used as a prepaid payment to avail free delivery at no shipping cost.

• The wallet money is valid for as long as this website is active and can be used to purchase items on this website only.

Terms and conditions

 Credit notes in the form of wallet money for any returns or exchanges will only be sent to the account that has been created while purchasing the product.

• Replacements will be offered based on the availability of the product. If we don’t have the replacement product, we’ll be happy to offer you a credit note.

• Proportionate shipping will be refunded in the form of a credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.

• We offer replacements, or size exchanges in case of clothing, for the same product or style you have purchased, or for any other clothing product of the same or lesser value.

• International orders are not eligible for exchanges or returns.

Close

The Clothing Factory

Wear Clothes That Matter

Close

Sign in

Close

Cart (0)

No products in the basket. No products in the basket.

The Clothing Factory

Wear Clothes That Matter





Close
Select your currency